Question 1

What is your cancellation policy?

Accepted Answer

We understand that plans can change. If you need to cancel your reservation, we offer a full refund if you cancel at least 72 hours before your scheduled check-in time. For cancellations made less than 72 hours in advance, we don’t provide refunds, but we’re more than happy to reschedule your stay to another date that suits you better. Please note that if the cost of your new stay is higher than your original booking, the difference will be charged. We encourage you to contact us as soon as possible if your plans change.

Question 2

Do you provide breakfast?

Accepted Answer

While we do not offer food or meal services, we make sure you have everything you need for a great morning! Each guest room is equipped with a Keurig coffee maker, complete with coffee, cream, and sugar.To welcome you upon arrival, you'll find fresh chocolate chip cookies and complimentary bottled water waiting in your room. When you're ready for a full bite to eat, our personalized welcome book highlights our favorite local spots in town for breakfast, brunch, and coffee!

Question 3

Do you offer military, AARP or first responder discounts?

Accepted Answer

Those wishing to receive a 15% military discount should call to book at 252-254-2864.

While we do not offer specific discounts for AARP members or first responders, we regularly feature promotions through our email marketing newsletter. Additionally, we provide loyalty discounts for returning customers, discounts for extended stays of more than two nights, and group discounts for those reserving multiple rooms.

Question 4

Does every guest room have a private bathroom?

Accepted Answer

Yes, every guest room at The Ell Hotel features a private en suite bathroom for your comfort and convenience.

Question 5

What are the check-in and check-out times?

Accepted Answer

Check-in at our hotel is any time after 3 PM, and check-out is by 10 AM. For added convenience, we offer the option to add early check-in at 1 PM or late check-out at 12 PM for an additional fee of $35. Please request these additions when making your reservation. We strive to accommodate these requests based on availability.

Question 6

What does invisible service mean?

Accepted Answer

At The Ell Hotel, "invisible service" means you enjoy maximum privacy, quiet, and flexibility, paired with the peace of mind that support is always just a text or call away.While our owners live on site, we don't operate a traditional front desk or hold fixed lobby hours. Instead, we use a secure self-check-in system—sending your unique key code prior to arrival—so you can arrive and settle in completely on your own schedule.Our team is readily available via phone or text to assist with anything you need, whether that's extra towels, local recommendations, or quick assistance. We love connecting with our guests and strive to greet everyone personally during their stay, so you’ll likely see us, our friendly housekeeping team, or our sweet dog Sami around the property throughout the week. You get the privacy of a boutique retreat with the attentive care of local hosts.

Question 7

Are pets allowed?

Accepted Answer

We are a pet-friendly property and welcome your four-legged family members. There is a $35 fee per reservation for pets, with a limit of two dogs per room. Please note, we only allow dogs and no other types of animals. For your convenience, we provide a pet waste bin and pet waste bags located at the back of the property near the garage. We also provide spare blankets in each room to protect our white linens for guests who choose to have their dogs sleep in the bed. If needed, we can recommend local dog walkers during your stay.

Question 8

Are you located on the waterfront?

Accepted Answer

Our boutique hotel is conveniently located just 0.7 miles from the waterfront and 0.5 miles from Historic Downtown. You can easily access these attractions by car, on foot—thanks to a sidewalk that stretches all the way from our property to downtown—or by bike. We provide complimentary bikes for our guests to enjoy. Additionally, parking downtown is free. For guests preferring to stay closer to the water, restaurants, and shops, we offer accommodations through our Airbnb properties, which you can view under the "Our Airbnbs" tab on our website.

Question 9

Can I adjust the temperature of my room?

Accepted Answer

Due to the unique characteristics of our historic property, individual room temperatures cannot be adjusted by guests. However, each room is equipped with an overhead and oscillating fan to enhance your comfort, and we provide extra blankets for those who may prefer a cozier environment. We maintain the overall property temperature between 68-72°F. We ask guests to please refrain from adjusting thermostats in public areas of the hotel. While we are aware of the building’s quirks and do our best to accommodate guest preferences, we appreciate your understanding and cooperation in maintaining a comfortable environment for all.

Question 10

Is parking available at the hotel?

Accepted Answer

Yes! We offer on-site parking in our carport on a first-come, first-served basis, as well as complimentary street parking directly along our property.For guests traveling with boat trailers, livestock trailers, or larger vehicles, we also offer access to an off-street parking lot located just one block away. If you require trailer or oversized vehicle parking, please give us a call at 252-254-2864 before your arrival so we can help coordinate your spot!

Question 11

Is your hotel accessible?

Accepted Answer

Our property requires navigation of stairs to access the front door, including five steps up to the front porch and an additional step into the hotel. For guests who prefer easier access, we offer a first-floor guest room, known as the Yellow Room, which minimizes the need to navigate multiple steps. This room also includes additional support bars in the shower and at the toilet to assist our guests.

Question 12

How many rooms do you have?

Accepted Answer

Our boutique hotel features four beautifully appointed guest rooms, with options for king or queen beds. We offer accommodations on both the first and second floors. Overall, we can comfortably sleep up to 12 guests using a combination of beds, sleeper sofas, and twin rollaways.

FAQs